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SHIPPING POLICY


Where do we deliver?
BBQS of the World can organise deliveries to most locations within Australia. You are required to provide a residential or business address for delivery. Some items are unable to be delivered to P.O. Boxes. We cannot deliver to some remote locations and you will be advised if this applies to you. We will advise you if alternate arrangements have to be made. If you are in a remote location and additional charges apply, you will be notified before the item is shipped to confirm that you would like to proceed with your purchase.


When will my delivery arrive?
Deliveries are made between 8am - 5pm Monday to Friday (local time) by a carrier chosen by BBQS of the World. Not all carriers are able to transport all of the items we have available, and it is for this reason that BBQS of the World will choose the most appropriate carrier to deliver your goods.

Metropolitan Areas:
Estimated delivery time to Sydney, Melbourne, Perth, Brisbane, Adelaide, Tasmania & Darwin metropolitan areas is 2 - 8 working days. You will be contacted by the courier to confirm your delivery details and date for delivery.


Regional Areas:
Deliveries to areas outside of the metropolitan areas mentioned above have an estimated delivery time-frame of 5 - 15 working days depending upon your location.


If you have not received your order within 10 working days from receiving confirmation of despatch, please contact us via the Contact us online menu. To ensure we can locate your item efficiently please ensure you include your reference numbers and as much information as possible.


Delivery costs?
Delivery charges, where applicable, are calculated according to the weight and size of your order and delivery address. The sizes provided on our website for each individual product are an estimate only and may change should you purchase multiple items. Therefore, delivery charges may vary in certain circumstances and you will be advised if this applies. Large bulky items will be shipped with couriers via the Baggage Freight website.


Receiving the goods
If you are unavailable to receive the delivery on the day, the transport company will leave you a calling card advising you of what you need to do. BBQS of the World will not accept responsibility for the security of any package left at the premises under a special request or with approval from you for Authority to Leave. Please contact the nominated carrier and make suitable arrangements for the redelivery or collection of your goods from their premises.